Refund & Return Policy
Refund & Return Policy
At GrilBoss, every sneaker and bag is authenticated and inspected before it leaves us — so you can shop with total confidence. If something isn’t right, we’ve made returns straightforward.
Return window
You have 30 days from the date of delivery to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unused and unworn, in the same condition you received it
- In its original packaging (box, dust bag, tags and any included accessories or authentication card)
- Requested within 30 days of delivery
How to start a return
Email us at support@grilboss.shop with your order number and the reason for your return. Our team will confirm eligibility and send you return instructions within 24 hours (Mon–Sat).
Refunds
Once your return arrives, our team inspects it to confirm it meets the conditions above. Approved refunds are issued to your original payment method within 3–5 business days of inspection. Depending on your bank, it may take a few additional days to appear on your statement.
Return shipping
Customers are responsible for return shipping costs, unless the item arrives damaged, defective, or is not what you ordered — in which case GrilBoss covers the full cost of return and replacement.
Damaged, defective or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@grilboss.shop with your order number and clear photos. We’ll make it right with a free replacement or a full refund — your choice.
Questions?
We’re here to help: support@grilboss.shop · We reply within 24 hours, Monday to Saturday.